Chief Credit Officer

Related duties and responsibilities


  • Supervise Portfolio Management Team which includes 3 staff and manage any consultants,
  • Responsible for setting department strategic and annual work plan including determining annual portfolio management goals, department budget, and performance evaluations,
  • Develop, implement and report on annual special projects
  • Interface with CLO and CFO on loan credit quality reporting, loan projections, budget and audit.

Portfolio Management

  • Maintain strong credit quality through monitoring borrower compliance with loan covenants and repayment provisions, reviewing borrower reports, and conducting periodic site visits.
  • Proactively mitigate loan portfolio risk through loan extensions, enhanced monitoring, restructurings and work-outs and adjustments to risk ratings and loan loss reserves.
  • Oversee and participate in portfolio management function and maintenance of an accurate, up-to-date loan portfolio database and reporting system, and well-organized, complete loan files.
  • Resolve problem loans within the best interest of NeighborWorks Capital.
  • Undertake special assignments to analyze special situations or committee requests due to changes in affordable housing financing programs or housing market conditions.
  • Interface with lead lenders or loan participants on reporting and interface with borrowers.

Portfolio Analysis

  • Identify any problem loans and propose to CEO strategies for resolving issues.
  • Pursue collection efforts when necessary.
  • Review and approve all disbursement requests including construction draws and revolving lines of credit, obtaining and independently reviewing all required documentation.
  • Perform periodic site inspections and prepare reports on physical condition of properties in concert with the Portfolio Managers.
  • Identify to senior management team of any potential issues in portfolio concentrations, exposures, trends and market risks.
  • Identify to senior management team any potential covenant violation issues in the portfolio.


Portfolio and Impact Reporting

  • Provide reports at regularly scheduled meetings to CLO, CFO, and CEO, Loan and Finance Committees, and Board of Directors on credit quality, maturities, exposures, and covenant compliance as defined in Portfolio Management Policies.
  • Provide reports for funders or investors as defined in Portfolio Management Policies.
  • Provide historical lending and impact data for internal and external partners.

Board and Committees:

  • Lead staff in developing agenda topics and providing reports on portfolio performance and analysis and other information to committee members in a well-organized, accurate and timely fashion.
  • Attend all Board, Loan, and Finance committee meetings.
  • Participate in annual and strategic planning processes.
  • Participate in CDFI and affordable housing industry conferences.


  • Work cooperatively and constructively with a wide variety of people.
  • Share responsibility for relationship management with Lending Team to create loyalty and repeat business.
  • Support and promote Lending Team’s ability to procure new loans from existing borrowers.
  • Build relationships with borrowers post-closing and encourage them to work in partnership with NeighborWorks Capital.
  • Resolve conflicts through negotiation, effectively balancing borrower needs with risk mitigation for NeighborWorks Capital.
  • Work effectively in a small team environment and actively participate in joint problem solving; willingly cooperate with co-workers.
  • Communicate courteously and effectively with others – deal with issues directly, in a respectful and timely manner, focus on resolving the issue while not criticizing the person.


  • At least 7 years of demonstrated relevant portfolio management experience, preferably in multi-family housing and/or commercial real estate at a CDFI or bank, or 7 years in a related field. Supervisory experience of at least 5 years.
  • Undergraduate degree in business, finance, economics or accounting, advanced degree in relevant field (finance, planning, etc.) is preferred.
  • Knowledge and experience with multifamily real estate finance, community development real estate lending, affordable housing programs and portfolio management required.
  • Proficiency in analyzing complex financial statements of for-profit and nonprofit organizations and their real estate operations.
  • Familiarity with business law concepts including contracts, mortgages, appraisals, loan collateral, uniform commercial code, creditors' rights and forms of business organization and sufficient knowledge to review and negotiate loan documents.
  • Knowledge of federal and state real estate development subsidy programs that serve urban and rural areas.
  • Use of collaborative and facilitative approach and the flexibility to work with broad range of cultures, personalities, and work styles.
  • Ability to demonstrate the greatest level of flexibility in an environment with frequent changing priorities required to meet the needs of NC's internal and external customers.
  • Demonstrated experience with design and implementation of enhanced financial systems and risk management protocols which allow an organization to manage its portfolio as it grows and diversifies its capital sources and products.
  • Strongly self-motivated and able to follow through in completing high-quality, detailed work with minimal supervision.
  • Strong organizational skills including ability and willingness to fully follow through. 
  • Capacity to prioritize and simultaneously manage multiple tasks to meet internal and external deadlines.
  • Commitment to community development, helping low income communities, and strong work ethic.
  • Professional demeanor and willingness to cooperatively participate on a team in a mission-based organization.
  • Demonstrated ability to prepare clear, accurate, well-organized written and financial reports and to communicate verbally in an effective and concise manner.
  • Proficient in Microsoft Office, loan management software programs, e-mail and internet, and willingness to expand skill base.
  • Moderate travel within U.S. required (15%-25%)
  • Fluent in English.
  • Possess valid U.S. driver’s license.


Competitive Salary plus excellent benefits package that includes medical, dental, short and long-term disability, 10 paid holidays, PTO & sick leave, life insurance, 6% contribution to 401(k), transportation subsidy, and bonus potential up to 10% of salary. No phone calls please. NeighborWorks Capital is an Equal Opportunity Employer. Women and minorities are strongly encouraged to apply. 

How to Apply:

Please submit a letter of interest, resume, and salary requirements to: 

Ollie Fleet

Specialty Consultants Inc.

(412)-355-8200 ext. 2220

(412)-918-2220 direct

(412)-355-0498 fax